COMMERCIAL TRANSACTIONS
| Company Name | TESORO Inc. |
|---|---|
| Name of business operator | Maki Kaneko |
| Location of business | Postal code: 107-0062 Address: Tatsumura Building 909, 5-4-35 Minamiaoyama, Minato-ku, Tokyo |
| Business Contact Information | Phone number: 090-4467-1930 Email address: info@regleam.net Business hours: 10:00-17:00 Closed on Saturdays, Sundays, and public holidays. Shipping operations are also closed. ・We will only respond to inquiries on business days. |
| Required fees other than the product price | ・Consumption tax ・Product delivery fee |
| Application expiration date | In principle, the period will be 7 days after the order is confirmed (the automatic email is sent to confirm the order). |
| Defective Products | If the product you ordered is unused and returned within 7 days of receipt, and meets the following conditions, we will exchange or return it. In this case, we will cover all shipping costs. ・Initial defects or damage during delivery (damage to protective packaging is not covered) ・Incorrect product due to our mistake |
| Delivery time | Once your order is confirmed, if the item is in stock, it will be shipped within 5 business days. If there is a delay due to bad weather, circumstances of the delivery company, or any other reason, we will notify you by email. |
| Payment Method | ・Credit card payment ・Apple Pay / Google Pay / Shop Pay ・Amazon Pay ・Paidy deferred payment |
| Payment Deadline | For credit cards: When the product order is confirmed For other payment methods: Follow each payment method
*Products will be shipped after payment has been completed. |
| Return/exchange deadline | ●Please note that, in principle, we do not accept returns other than for defective products. If the product you ordered is unused and within 7 days of receipt, and meets the following conditions, we will exchange it only if we have the applicable stock. Please note that in case of size exchange due to customer's convenience, the round-trip shipping costs will be borne by the customer. ●We cannot accept returns or exchanges for products that fall under the following categories, even if it is within 7 days of receipt of the product. - Differences between the image on the online page and the actual product (including color tone) ・Products that have been used even once ・Products that have been soiled or damaged due to customer negligence ・Products that have been customized, repaired, cleaned, etc. by the customer ・Product packaging or instructions have been soiled, damaged, lost or discarded ・Sale products (products with a discount rate set against the regular price and therefore displayed at a double price) ・Pre-order products |
| Return and exchange shipping fees | The above return and exchange deadlines apply. |
For further details, please see our Terms of Use .